Overview

Our refund and return policies apply for a period of 10 days for food and coffee products, and 30 days for accessories. If more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in the original packaging.

Certain types of goods cannot be returned. Since we grind your coffee fresh upon your order, these cannot be returned. Additionally, already opened, externally damaged, or improperly stored coffee products cannot be returned.

Additionally non-returnable items:

• Gift cards
• Downloadable software products such as online courses

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer of the product, but to us. Please contact us first.

There are certain situations where only partial refunds are granted:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error
• Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and the amount will be automatically credited to your credit card or original payment method within a certain number of days, depending on the payment provider or third party.

Delayed or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time for the refund to be officially posted.

Next, contact your bank. There is often a processing time required before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at info@blumkaffee.ch.

Sale items

Only regularly priced items can be refunded. Sale items cannot be refunded.

Exchange

We only replace items that are defective or damaged. If you need to exchange an item, please email us at info@blumkaffee.ch and send your item to our shipping center in Germany.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a credit in the form of a gift voucher for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.

If the item was not marked as a gift at the time of purchase or the giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed about your return.

Return shipping

To return your product, you should mail it to the following address: BLUM Kaffee GmbH, Abt.: Rösterei, Zentralstrasse 6, 9320 Arbon, CH.

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an expensive item, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not liable for any damages that may occur during shipping.

Need assistance?

For any questions regarding refunds and returns, please contact us at info@blumkaffee.ch.